Mr B complained that the Association carried out work on his kitchen that was substandard and did not meet his needs, then did not fulfil its obligation to install a new disabled adapted kitchen by the target completion date.
The investigation found that Mr B was without adequate kitchen facilities for several months and communication seemed to be lacking at times.
The Association agreed to apologise to Mr B for its lapse and to pay him £500 of redress to acknowledge the impact of the delay, particularly given his disabilities. The Ombudsman considered that the action the Association had agreed to take was reasonable and the matter was settled. Mr B would be able to return to the Ombudsman if the Association did not comply with the agreed settlement.
