Mr P complained that Cardiff Council’s refuse and recycling crew failed to return his bin sacks to the correct collection point on collection days.
The Ombudsman found that the Council was aware that this was an ongoing issue for Mr P. She said this caused frustration for Mr P. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr P, within 2 weeks, to apologise and explain the actions it will be taking to resolve the issue.