Mr X complained that Valleys To Coast Housing failed to respond to his complaint regarding a leak coming from a neighbouring flat, which is causing mould and damp in his property.
The Ombudsman decided that there had been delays and oversights with the response which caused frustration and uncertainty to Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to issue its response (within 3 weeks), which should outline the actions taken to date, the planned actions to remedy the leak, and an apology and explanation for the delay.