Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Not Upheld

Ms C complained about the haemophilia care and treatment she received at the University Hospital of Wales (“the Hospital”). She raised concerns about dental treatment in August 2022 and her post-operative haemophilia care. When Ms C underwent a further dental extraction in September, she again had concerns about the appropriateness of her subsequent haemophilia care. Ms C’s concerns also extended to the haemophilia treatment plan for her scheduled cholecystectomy (gall bladder removal) at the Hospital later the same year.

The Ombudsman’s investigation found that the treatment plans and subsequent haemophilia care provided to Ms C were appropriate for both dental extractions in August and September 2022 and in preparation for the scheduled cholecystectomy in December 2022. Based on the Ombudsman’s findings the 3 parts of Ms C’s complaint were not upheld.