Mr A complained that Hywel Dda University Health Board had failed to respond to the further complaint he submitted in April 2024.
The Ombudsman decided that there had been a delay by the Health Board to provide Mr A with a further response to his complaint. She said this had caused frustration and uncertainty for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr A, offer him redress of £100 in recognition of the delays and issue a complaint response within 30 working days.