Mr A complained because he was unhappy with Hywel Dda University Health Board’s response to his complaint. He was also unhappy that the Health Board had not responded to further correspondence.
The Ombudsman found that the Health Board’s complaint response was reasonable. However, the Ombudsman was concerned that the Health Board had failed to reply to Mr A’s correspondence of 17, 26 and 27 June 2024.
The Ombudsman sought and gained the Health Board’s agreement, that within 20 working days, it would apologise to Mr A and provide him with responses to his correspondence.