Mr B has age related macular degeneration in both eyes (a condition that affects the middle part of your vision). He complained that although his treatment plan included him being seen at intervals of between 4-8 weeks (dependant on his presentation and Ophthalmologist advice at each appointment), he was not provided with appointments at the frequency required, due to Health Board resourcing issues. He was concerned that the lack of appropriate appointments would lead to a deterioration of his eyesight. He wanted the Health Board to ensure that treatment was carried out at the required intervals.
The Health Board agreed to commit to a plan of treatment for Mr B within 1 month, setting out how it will provide ongoing care in line with Mr B’s Ophthalmologist’s expectations. It would also communicate the treatment plan to Mr B within this timeframe. The Ombudsman considered this to represent an appropriate outcome and closed the case on this basis.