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Housing: Valleys To Coast Housing

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Early resolution

Case ref number


Report type

Early resolution

Relevant body

Valleys To Coast Housing

Ms D complained that Valleys To Coast Housing failed tp provide a response to her complaints about its failure to undertake repair work to her property.

The Ombudsman found that the Housing Association had delayed issuing a response to 2 of Ms D’s complaints and there had been a delay in undertaking the necessary roof repairs. She said that this caused frustration and uncertainty to Ms D. She decided to settle the compliant without an investigation.

The Ombudsman sought and gained the Housing Association’s agreement to write to Ms D with an apology and explanation for the failures identified and to issue a complaint response within 2 weeks.