Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Not Upheld

Ms C complained about whether the treatment she received at the University Hospital Llandough on 6 July 2021 was appropriate. Ms C said that she had been given an incorrect diagnosis and prognosis which led her to close her business and suffer much mental anguish.

The investigation found that the care provided to Ms C when she attended the Hospital on 6 July 2021 was overall, of an appropriate standard. A correct clinical diagnosis was made, and the evidence showed that this was explained to Ms C. The Ombudsman did not uphold this complaint.