Ms A complained that she reported repairs to Cardiff Council, but they were not completed. She said that there was a leak from the Council retained property above, which had resulted in black mould or damp, a crack to the ceiling and falling plaster in her property. Ms A also complained about the handling of her formal complaint by the Council.
The Ombudsman decided that the Council had not completed the repairs and it had not provided a satisfactory response to her formal complaint.
The Ombudsman sought and gained the Council’s agreement to issue an apology to Ms A for the delay in completing the repairs and handling of her complaint, and to complete the outstanding repairs. The Council agreed to complete these actions within 4 weeks.