Mr H complained about not receiving a medical appointment to remove a lump from his head. Mr H complained to the Health Board noting on the top of his letter that it was a formal complaint.
The Ombudsman found that Mr H had been referred as a routine patient and that he is currently on a waiting list. There was no evidence of maladministration concerning either his referral or the management of the waiting list. However, the Ombudsman was concerned that although Mr H had made a formal complaint, he had not received an appropriate response, instead he was provided with a generic and out of date response.
The RB has agreed to issue Mr H with a formal response to his original complaint within 20 working days.