Mr W complained that Hywel Dda University Health Board had failed to respond to the complaint he submitted in March 2024.
The Ombudsman decided that there had been a delay by the Health Board to provide Mr W with a response tohis complaint. She said this had caused frustration and uncertainty for Mr W. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr W and issue a complaint response within 30 working days.