Report Date


Case Against

Pembrokeshire County Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr B complained about outstanding work that was due to be completed in his property by the Council. Mr B said that he had repeatedly raised the issue but had not received a date by which the Council would complete the work.

The Ombudsman contacted the Council and it was agreed that the Council would:

• Provide the complainant with a deadline date by which the outstanding works (redecoration of a kitchen wall) would be completed.

The Council contacted the complainant and a date for the works to be completed was agreed.