Report Date

04/18/2024

Case Against

Aneurin Bevan University Health Board

Subject

Health

Case Reference Number

202309990

Outcome

Early resolution

Mrs D complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made to it in May 2023.

The Ombudsman found that the Health Board had failed to issue a complaint response and had not provided regular and meaningful updates to Mrs D. She said that this caused frustration and uncertainty to Mrs D. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide an apology for the identified failures, offer £150 redress to Mrs D in recognition of her time and trouble in making her complaint to the Ombudsman and issue a complaint response within 2 weeks.