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Childrens Social Services : Carmarthenshire County Council

Report date



Childrens Social Services


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Carmarthenshire County Council

Ms G complained that Carmarthenshire County Council failed to respond to her complaint about historical abuse.

The Ombudsman found that the Council failed to log Ms G’s concerns as a complaint. She said that this caused frustration and uncertainty to Ms G. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to write to Ms with an apology and explanation for the failure and to issue a complaint response within 5 weeks.