Mr T complained that Swansea Bay University Health Board had not responded to his complaint and had not arranged adequate care and assistance when discharging his wife from hospital.
The Ombudsman found that the Health Board had failed to provide Mr T with a complaint response within a reasonable timeframe. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide an apology and explanation for the delay and issue its complaint response within 4 weeks and offer Mr T £150 financial redress for the time and trouble taken to approach the Ombudsman.