Mr A had complained to the Health Board about the care and treatment provided to his late father. The Health Board responded to his complaint in July 2024, where it offered a meeting if it had not addressed his complaint to his satisfaction. Mr A complained to this office that despite requesting a meeting with Health Board staff to discuss his ongoing concerns, a meeting was not arranged in a timely manner.
The Ombudsman was concerned that the Health Board had failed to arrange a meeting with Mr A, despite its complaint response letter stating that such a meeting could be arranged. Instead of investigating this complaint, the Ombudsman obtained the Health Board’s agreement to arrange a meeting with Mr A and to apologise for failing to do so in a timely manner in the first instance. The Health Board agreed to undertake these steps within 2 months.