Mrs L complained that Vale of Glamorgan Council were incorrectly chasing her mother for council tax arrears. Mrs L said she had raised a formal complaint in April but the Council had failed to provide a response.
The Ombudsman found that the Council had not responded to Mrs L’s complaint. She said that this caused frustration and uncertainty to Mrs L. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mrs L with an apology for the delays, offer £50 redress for her time and trouble in making her complaint to the Ombudsman and issue a complaint response within 2 weeks.