Ms A complained to the Ombudsman about the care and treatment her late father received from Powys Teaching Health Board (“the Health Board”).
The Ombudsman found that the Health Board’s decision upon which community hospital to move her father to was reasonable and taken based on availability and suitability at the time. However, the Ombudsman found that the Health Board had failed to respond to Ms A’s concern that the family were not made aware of her father’s pancreatic cancer and dementia diagnoses’.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A and to provide a response to her concern, within 3 weeks.