Report Date


Case Against

Aneurin Bevan University Health Board



Case Reference Number



Early resolution

Mr X complained that Aneurin Bevan University Health Board had failed to respond to his complaint regarding the care and treatment of his late father, submitted to it in June 2023.

The Ombudsman decided that there had been delays and oversights with the response, which she said had caused uncertainty, frustration, and inconvenience to Mr X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide the complainant with an apology for the delay, a redress payment of £100 and to issue its complaint response within 2 weeks.