Report Date


Case Against

Betsi Cadwaladr University Health Board


Appointment procedures (including outpatients)

Case Reference Number



Early resolution

Mr A complained that Betsi Cadwaladr University Health Board failed to respond to the complaint he made to it in June 2023.

The Ombudsman decided that there had been a significant delay by the Health Board to respond to Mr A’s concerns and this had caused inconvenience and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr A and pay him redress of £150 in recognition of the time and trouble he had spent complaining to the Ombudsman. The Health Board also agreed to provide Mr A with a complaint response within 4 weeks.