Report Date


Case Against

A GP Practice in the area of Powys Teaching Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Not Upheld

Ms C complained about care and treatment provided to her late brother, Mr A, by a GP Practice (“the Practice”) in the area of Powys Teaching Health Board.

The investigation considered whether the Practice missed opportunities to carry out earlier investigations or referrals that would have allowed Mr A’s haemochromatosis (an inherited condition where iron levels in the body slowly build up over many years which untreated can damage parts of the body such as the liver, joints, pancreas, and heart) to be diagnosed and treated sooner.

The investigation found no evidence that there were any missed opportunities by the Practice to detect Mr A’s haemochromatosis at an earlier stage. The Ombudsman did not uphold the complaint.