Report Date


Case Against

Aneurin Bevan University Health Board


Medication & Prescription dispensing

Case Reference Number



Early resolution

Ms A complained about the care and treatment her mother received when in hospital. The Ombudsman found that the complaint response provided by the Health Board had not fully considered all aspects of Ms A’s concerns in line with relevant complaints guidance. Ms A had also indicated that she would like a meeting with relevant staff at the Health Board to discuss her concerns, and the Ombudsman considered it would be appropriate to undertake this before any investigation by this office.

The Health Board therefore agreed to provide a further complaint response considering breach of care in relation to Ms A’s mother’s fracture, and further outlining the qualifying liability decision in relation to her missed medication, and to offer her a meeting with relevant staff to discuss the complaint, to take place within 30 working days.