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Clinical treatment in hospital : Swansea Bay University Health Board

Report date



Clinical treatment in hospital


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Swansea Bay University Health Board

Mrs A complained about the care and treatment provided to her husband. In particular that his hospital discharge was unsafe and reference in medical records to palliative care was unexplained.
The Ombudsman found that the Health Board’s response to the complaint was delayed and not fulsome. As she considered that this caused injustice to Mrs A, the Health Board agreed to offer a time and trouble payment. It also agreed to reconsider the complaint and provide a response to Mrs A within 6 weeks.