Report Date

26/06/2023

Case Against

Swansea Bay University Health Board

Subject

Clinical treatment in hospital

Case Reference Number

202301725

Outcome

Early resolution

Mrs A complained about the care and treatment provided to her husband. In particular that his hospital discharge was unsafe and reference in medical records to palliative care was unexplained.
The Ombudsman found that the Health Board’s response to the complaint was delayed and not fulsome. As she considered that this caused injustice to Mrs A, the Health Board agreed to offer a time and trouble payment. It also agreed to reconsider the complaint and provide a response to Mrs A within 6 weeks.