Mr A complained that he was ignored by the Housing Association when he reported repairs to his property including a leak which needed repairing.
The Ombudsman considered the complaint and decided that whilst the Housing Association had taken steps to complete the repairs, it had failed to provide a formal response to his complaint.
The Ombudsman sought and gained the Housing Association’s agreement to provide a full written response within 20 working days. As the Ombudsman considered this to be an appropriate resolution, she did not investigate the complaint.