Report Date


Case Against



Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr A complained that he was ignored by the Housing Association when he reported repairs to his property including a leak which needed repairing.

The Ombudsman considered the complaint and decided that whilst the Housing Association had taken steps to complete the repairs, it had failed to provide a formal response to his complaint.

The Ombudsman sought and gained the Housing Association’s agreement to provide a full written response within 20 working days. As the Ombudsman considered this to be an appropriate resolution, she did not investigate the complaint.