Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Mr E complained that Pobl failed to repair his damaged lounge window.
The Ombudsman found that the Association failed to log Mr E’s concerns as a complaint. She said that this caused frustration and uncertainty to Mr E. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to write to Mr E with an apology and explanation for the oversight and to issue a complaint response within 4 weeks.