Mrs A complained about the care and treatment provided to Mr B when he attended at a GP Practice in the area of Betsi Cadwaladr University Health Board. Specifically, the management of his groin wound and the decision not to immediately refer him to hospital for urgent treatment. Mrs A said that if this action had been taken, Mr B would not have had his left leg amputated.
The Ombudsman found no shortcomings in the management of Mr B’s groin wound. She concluded that an immediate hospital referral was not clinically indicated and the overall outcome could not be attributed to the care received.
Mrs A’s complaint was therefore not upheld.