Mr A complained that he was unhappy with Caerphilly County Borough Council’s (“the Council”) actions and complaint handling regarding a neighbouring planning application. Mr A said that he had been negatively impacted by the development.
The Ombudsman found that the Council had not acknowledged or responded to Mr A’s complaint. She acknowledged that this caused delays and frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to acknowledge and respond to Mr A’s complaint within 1 month.