Aneurin Bevan University Health Board
Mrs T complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in August 2022.
The Ombudsman decided that there had been a delay in the Health Board’s response and this caused inconvenience and frustration for Mrs T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologize to Mrs T and provide her £100 in recognition of the time and trouble spent in approaching the Ombudsman. The Health Board also agreed to provide Mrs T with a complaint response within 3 weeks.