Bridgend County Borough Council
Mrs A complained about the information provided by the Council to two Professional Strategy Meetings held by the local Safeguarding Board in relation to allegations made against her. She complained that the Council’s submissions to the Meetings were inaccurate, biased against her and included irrelevant information intended to cast aspersions on her personal and professional character. Mrs A also complained about restrictions placed upon contact arrangements with her nieces.
The Ombudsman found that the Council had not yet properly considered the matters under the statutory Social Services complaints procedure and/or its Corporate Complaints procedure.
The Council agreed to write to Mrs A to agree her heads of complaint and to, thereafter, consider these under the appropriate procedure(s). The Ombudsman considered this to be an appropriate resolution and did not investigate.