Mr X complained that Betsi Cadwaladr University Health Board had responded to his complaint about the first hospital but had failed to address outstanding concerns related to the treatment he received at the second hospital. The Ombudsman found that while the Health Board had responded to his concerns regarding the first hospital, it had missed opportunities to seek comments about the treatment he received at the second hospital. The Ombudsman said this caused inconvenience and frustration for Mr X The Ombudsman decided to settle the complaint without an investigation. The Ombudsman sought and gained the Health Board’s agreement to within 2 weeks provide Mr X with an apology and explanation for the delay, and to issue a further response to the outstanding concerns related to the treatment he received at the second hospital.
