Mr B complained that Hafod Housing Association failed to carry out repairs that were needed to his property and failed to formally respond to the complaint he made to it.The Ombudsman found that the Association had completed the repairs, but decided that there had been a significant delay to do so and a further delay to respond to Mr B’s complaint. She said this caused inconvenience and frustration for Mr B. The Ombudsman decided to settle the complaint without an investigation.The Ombudsman sought and gained the Association’s agreement to provide Mr B with a response to his complaint which includes an apology and an explanation for the delays. The Association also agreed to pay Mr B £100 redress for the time and trouble taken by him to complain to the Ombudsman.
