Mrs A complained that Hywel Dda University Health Board failed to properly apologise or explain the reasons for the delay in responding to her complaint about her husband’s care.
The Ombudsman found that the Health Board had offered an apology in its response but had failed to explain the reasons for the delay in responding, which the Ombudsman said had caused Mrs A and her husband additional stress.
The Ombudsman sought and gained the Health Board’s agreement to apolgise for the additional stress caused to Mrs A and her husband by the delay and to explain the reasons for the delay within 4 weeks.