Ms N complained that a GP surgery in the Cardiff and Vale University Health Board area (“the Surgery”) failed to address her concerns that it issued a letter containing medical information to her shared home address without an addressee.
The Ombudsman found that the Surgery omitted to address this aspect of her complaint which caused additional frustration to Ms N. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Surgery’s agreement to write to Ms N with its apology and explanation of what went wrong.