Report Date

04/09/2024

Case Against

Powys County Council

Subject

Fostering. Looked after children. and SGOs

Case Reference Number

202309396

Outcome

Early resolution

Mr X complained that Powys County Council had failed to respond to his social services complaint regarding the care of his child who is in residential care.

The Ombudsman decided that there had been delays, oversights, and confusion. She said this caused frustration and uncertainty to Mr X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue a written apology to Mr X (within 2 weeks) which should also include an explanation, and assurances that it will proceed to investigate the complaint at Stage 2 of its internal complaint process.