Report Date


Case Against

A GP Practice in the area of Betsi Cadwaladr University Health Board



Case Reference Number



Early resolution

Mr A complained that the Surgery failed to respond to his complaint about the mismanagement of his referral.

The Ombudsman decided that there had been a failure by the Surgery to respond to Mr A’s emails and said this caused frustration and inconvenience for Mr A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the agreement of the Surgery to provide Mr A with a written apology and a complaint response within 4 weeks.