Ms A complained about the circumstances leading up to the stillbirth of her daughter, B, whilst under the care of Aneurin Bevan University Health Board (“the Health Board”).
Whilst the Health Board have acknowledged failings in care, identified these caused harm and accepted this amounts to a qualifying liability, the Ombudsman recognised that Ms A had outstanding concerns.
The Ombudsman sought and gained the Health Board’s agreement to within 1 month, apologise to Ms A for the time taken to conclude the complaints/redress process, apologise for not providing an answer to her concerns about B’s heart rate and apologise for any discrepancies between the initial hospital review in 2022 and the final response in 2024. The Health Board also agreed to provide explanations to the relevant outstanding concerns.