Select Your Language

Adult Social Services: Torfaen County Borough Council

Report date



Adult Social Services


Early resolution

Case ref number


Report type

Datrys yn gynnar

Relevant body

Torfaen County Borough Council

Mr P complained that Torfaen County Borough Council refused to escalate his concerns to Stage 2 of its Corporate Complaints process.

The Ombudsman found that the Council had refused to escalate his concerns in line with its Corporate Complaints process. She said that this caused frustration and uncertainty to Mr P. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to write to Mr P with an apology and for its refusal to escalate his concerns and to issue a Stage 2 complaint response within 2 weeks.