Ms B complained to the Ombudsman that she had not received a response from a Pharmacy in the area of Swansea Bay University Health Board (“the Pharmacy”) to a complaint that she had made to it regarding its prescription and home delivery service.
The Ombudsman found that Mrs B had not received a formal response from the Pharmacy.
The Ombudsman contacted the Pharmacy and in resolution of Ms B’s complaint it agreed to, within 20 working days, to apologise to Ms B for the failure to process her complaint and investigate and respond to her complaint in writing.