Mr K complained that Aneurin Bevan University Health Board failed to respond to a complaint submitted in July 2022.
The Ombudsman found there to have been a significant delay in the Health Board issuing its complaint response. This caused additional frustration and inconvenience to Mr K.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’s agreement to issue its complaint response no later than 30 September 2023.