Report Date


Case Against

Pembrokeshire County Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr A complained that Pembrokeshire County Council had not fixed the issues he reported relating to external drains, and mould inside his property.

Mr A said he first reported the issues in 2020. The Ombudsman found that although there was evidence that the Council had recently responded to the issues, they were unresolved. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement within 10 working days to provide a complaint response to Mr A. To include a timeframe for the progression and completion of the remaining works and repairs relating to the drains and the mould.