Report Date

18/12/2024

Case Against

Hywel Dda University Health Board

Subject

Health

Case Reference Number

202406960

Outcome

Early resolution

Mrs X complained that Hywel Dda University Health Board had failed to respond to the complaint she submitted in March 2024.

The Ombudsman decided that there had been a delay by the Health Board to provide Mrs X with a response. She said this had caused frustration and uncertainty for Mrs X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs X and issue a complaint response within 30 working days.