Mrs X complained that Hywel Dda University Health Board had failed to respond to the complaint she submitted in March 2024.
The Ombudsman decided that there had been a delay by the Health Board to provide Mrs X with a response. She said this had caused frustration and uncertainty for Mrs X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs X and issue a complaint response within 30 working days.