Mr X complained that Taff Housing Association had failed to resolve numerous issues in his mother’s property, including damp and mould.
The Ombudsman found that while the Association had not received a formal complaint from Mr X, some of the issues had been reported to the Association but it had failed to action the appropriate work in a timely manner. The Ombudsman said this caused uncertainty to Mr X and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 3 weeks, write to Mr X outlining the specific works that remains outstanding and to provide Mr X with a clear timeline detailing when these required works will be completed.