Mr A complained that he was forced to take out a loan to undergo a private knee replacement after being told by the Cwm Taf Morgannwg University Health Board (‘the Health Board’) that there was a 2-3 year wait, and that priority under the terms of the Armed Forces Covenant did not apply. Mr A advises that he originally complained in November 2023, and has yet to receive a response.
The Ombudsman recognised that there had been a significant delay in the Health Board providing a full response.
The Ombudsman sought and gained the Health Board’s agreement to within 1 month, provide Mr A with a full response to his concerns.