Report Date


Case Against

Bridgend County Borough Council


Services for vulnerable adults (eg with learning difficulties. or with mental health issues)

Case Reference Number



Early resolution

Mr K complained that Bridgend County Borough Council failed to provide him with the appropriate support to meet his needs.

The Ombudsman found that whilst Mr K had raised a complaint with the Council, he only received a partial response to his concerns in November2022. She said this caused frustration to Mr K. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Councils agreement to provide Mr K with an apology and explanation for the delay in responding to his concerns, provide a complaint response which includes details on how to escalate his concerns if he remains dissatisfied within 30 working days.