Mr X complained that Taff Housing Association had failed to respond to his complaint regarding an alleged mould infestation at his home.
The Ombudsman decided that whilst the Association had responded to Mr X’s complaint it had failed to address this element of his complaint. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to apologise for the oversight and delay, offer Mr X redress of £50, provide a detailed update on the planned works and issue its complaint response once the works are complete within 3 weeks.