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Case Against

Powys Teaching Health Board


Adult Mental Health

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Early resolution

Mr A complained that he was unhappy with Powys Teaching Health Board’s (“the Health Board”) review into his son’s care. Mr A also said that the Health Board had misdiagnosed his son, dating back to 2009.

The Ombudsman found that the misdiagnosis from 2009 was out of time for consideration. However, she also found the Health Board’s review of his son’s care had an error in respect of the date of an incident. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to, within 20 working days, apologise to Mr A for the error committed in the review of his son’s care and to offer her a redress of £250 in recognition of the time and trouble in Mr A pursuing his complaint through the Ombudsman on two separate occasions.