Refuse collection. recycling and waste disposal
Mr Q complained that Cyngor Gwynedd had failed to collect his refuse and recycling on numerous occasions.
The Ombudsman found that the Council had not completed its complaint process. She felt this caused additional frustration to Mr Q.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Council’s agreement to escalate the complaint and issue a Stage 2 response within two weeks.