Hywel Dda University Health Board
Mrs M complained that Hywel Dda University Health Board failed to respond to her complaint, which she made to it in May 2023.
The Ombudsman found that the Health Board had been unable to conclude its investigation due to pressures on its staff. She said this caused additional frustration to Mrs M. She decided to settle the complaint without an investigation.
The Ombudsman that the Health Board would apologise directly to Mrs M and issue its complaint response within 20 working days.