Report Date


Case Against

Hywel Dda University Health Board



Case Reference Number



Early resolution

Mr B was concerned that the Health Board had provided an incorrect diagnosis following problems which he experienced with his eye. Mr B complained that the Health Board had failed to respond to the complaint he made in December 2022.

The Ombudsman was satisfied the Health Board had started an investigation into Mr B’s concerns and noted that the Ophthalmology opinion awaited by the Health Board was due imminently. The Ombudsman felt that the Health Board was therefore able to respond to the complaint.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr B and to provide him with a response to his complaint, within 30 working days.