Report Date


Case Against

Swansea Bay University Health Board


Referral to treatment time

Case Reference Number



Early resolution

Mr R complained that Swansea Bay University Health Board had reset the referral to treatment time (“RTT”) clock for him to undergo a left hip arthroscopy after he was unable to attend an appointment. He said that this was the only appointment that he had been unable to attend, and that the reason for this was the short notice he was given. Mr R said that the decision to reset his RTT clock was unfair and not in line with Welsh Government guidelines.

The Health Board agreed that there had been an error in resetting Mr R’s RTT clock. It agreed to correct the misapplied reset and to write to Mr R to apologise and explain the error and to clarify his true RTT clock time and estimated date for treatment. The complaint was settled on that basis.