Miss A complained that Trivallis (“the HA”) failed to renew her loft insulation following a rat infestation. Miss A detailed the mental health impact this was having on her.
Following a further review of Miss A’s complaint, the HA, having identified some failings in its investigation process, agreed to remove and renew Miss A’s loft insulation and make a redress payment to her of £100 as an acknowledgement of its service failure. The Ombudsman considered the actions by the HA was reasonable and the matter was settled.
